Please refer to the following emails to contact the right department. Thank you!

Server Support:

Billing and Refunds:

Sales and General Information:

Also, check out the forums for user community support and help. Thank you!

Disclaimer: While we do try to answer all questions in a timely fashion, there may be times throughout the year (holidays, vacations) where support is temporarily unavailable. When this occurs, we will notify customers with a posting on the main page. Thank you for your patience!

Cancellation Process

We understand that sometimes things don't work out: wrong game, lost interest, etc. We really appreciate any feedback you have to improve our services (recent changes to our control panel are almost all based on customer feedback). However, we also want to make the cancellation process as easy and painless as possible.

There are two ways to cancel (1) contact us or (2) cancel your PayPal subscription yourself. To cancel your own PayPal subscription with us, please refer to Note this linked page is owned by PayPal and UltimateGameHost is not responsible for content or accuracy. Again, if it doesn't work you are encouraged to contact us.