Support Policies and Pricing

Effective January 1, 2010

If you are seeking support, please contact us. Thank you! Our support policy follows...

The purchase of any server from UltimateGameHost entitles the buyer to our basic tier support. We will work with you to ensure trouble free operation of the server using a game without mods or extra addons (that is, the "default" configuration of the game). In addition, we fully support two addons available on our order form, Sourcemod and AMX ModX. This support is available at no additional charge to you.

With the vast variety of third party mods and addons available, we cannot support the installation, configuration, and maintenance of servers with mods and addons we don't officially support. We can attempt to offer general help in this area by pointing you to various online resources and guides to get it working. We can also help you install a few addons as part of your initial server setup. You may also choose to install the mod/addon yourself using FTP access.

In addition to email support, we offer a community forum and a number of text and video tutorials for our most commonly asked support questions.

Terms and conditions subject to change without notice. This page will be updated with any changes.