VPS Terms and Conditions

Last update: August 10, 2014

Virtual Private Server Purchase Process and Terms

  • Configure your server on the VPS purchase page and click "Continue".
  • Confirm your configuration and click "Subscribe".
  • You will be taken to the PayPal site and be prompted to pay your first upfront cost depending on your payment option. Any refund will be prorated based on the time we bring your VPS online and the time of your refund request and will generally not be a full refund. Exception: your money will be fully refunded if we cannot bring your VPS online or if they are sold out.
  • A confirmation email will be sent to your email address.
  • Within 24 hours* (usually less) one of our support staff members will bring your VPS online and send your new account details via email.
  • Once you have the account details, you may deploy up to the number of servers permitted by the VPS plan you selected using the VPS control panel. Deploying individual game servers is fully automated and does not require manual time from our support staff (unless something goes wrong, in which case please contact us.
  • You may also be billed, depending on the payment option you select. If you try the server and you don't want it, let us know and we will take it down.
  • There may be periods of downtime, some of which are beyond our control. Hardware failures, network problems, or just to update the server software may require a restart. If this happens and the downtime is longer than 1 hour we will extend the end date of your VPS appropriately or, if you request a refund, your refund will be prorated from the time the downtime started. If the downtime was in the past your refund will be adjusted to compensate you for the lost time.
  • There is no warranty of any kind offered for our services. We cannot be liable for damages resulting from using our servers. We make no representation that our services are fit for any particular purpose.
  • We reserve the right to terminate any server at any time for abuse, inappropriate usage, to comply with law enforcement, or any other reason. Refunds will be made when applicable under the law. We are not responsible for any damages, data loss, or other consequences suffered as a result of using our servers. Please use our servers responsibly!

*Initial setup may take longer during designated holidays and vacations. Such dates will be posted on the main page, where applicable.

Payment Options and Terms

There is no $5 10 day trial for our VPS accounts.

Refund Policy

All VPS refunds will be prorated based on time used and time remaining. Full refunds will only be granted if the request is made before we bring the VPS online or if we cannot bring a VPS online (e.g. if our cloud provider has run out of systems).

Notification of Changes to this Policy

We may change this policy from time to time. Any material change to the policy that impacts our service to you will be sent out via email. You may decline such a change, at which case we may terminate your service at the end of your current billing cycle. If we change the policy the date at the top will change. If the date hasn't changed you may assume the policy has not changed.